Frequently Asked Questions

Queen's offers a range of IT support services, including computer and software installation and repair, network setup and maintenance, email setup and troubleshooting, and more.
The Queen's IT Support team can be contacted via phone at 613-533-6666 or by email at itsupport@queensu.ca.
Yes, the Queen's IT Support Portal provides comprehensive information about available services and resources, as well as contact information for specialized service providers.
No, all basic IT support services are provided free of charge to members of the Queen’s community. Some specialist services may incur additional charges depending on individual circumstances.
The Knowledge Base section of the Queen’s IT Support Portal provides detailed technical help documents related to specific software or hardware products used by those affiliated with the University