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Frequently Asked Questions
What kind of IT support does Queen's offer?
Queen's offers a range of IT support services, including computer and software installation and repair, network setup and maintenance, email setup and troubleshooting, and more.
How do I contact the Queen's IT support team?
The Queen's IT Support team can be contacted via phone at 613-533-6666 or by email at itsupport@queensu.ca.
Is there an online portal to access IT support services?
Yes, the Queen's IT Support Portal provides comprehensive information about available services and resources, as well as contact information for specialized service providers.
Are there any fees associated with Queen's IT support services?
No, all basic IT support services are provided free of charge to members of the Queen’s community. Some specialist services may incur additional charges depending on individual circumstances.
Where can I find technical help documents related to specific software or hardware products?
The Knowledge Base section of the Queen’s IT Support Portal provides detailed technical help documents related to specific software or hardware products used by those affiliated with the University
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